Responsible Gaming at fb99 — Play Smart, Stay Safe
fb99 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling fun — and to step back when you need to.
Gambling Should Always Be Entertainment
At fb99, we believe that online betting and gaming are forms of entertainment that millions of adults across Bangladesh enjoy responsibly every day. Cricket betting on the BPL, spinning reels on top slot titles, or joining a live baccarat table — these are exciting leisure activities that are perfectly healthy when approached with awareness and control.
However, we also recognise that for a small number of players, gambling can stop being entertainment and start becoming a problem. When that line is crossed, it can affect finances, relationships, mental health, and everyday life. fb99 takes this reality seriously. We have invested in a responsible gaming framework that is always active, always accessible, and always on your side.
This page explains the tools available to you, the warning signs of problem gambling, and how to reach help — both through fb99's own support infrastructure and through independent organisations. You are never alone in this, and reaching out is always the right move.
All responsible gaming tools and support services described on this page are available free of charge to every registered fb99 player. There are no waiting periods and no penalties for using them. Protecting your wellbeing is our shared responsibility.
The fb99 platform is exclusively for adults aged 21 years and above. Age verification is conducted at registration and at the point of first withdrawal. Any account found to belong to a person under 21 will be immediately suspended and all deposits returned.
Tools Built Into Your fb99 Account
Every registered fb99 player has immediate access to the following responsible gaming controls — no approval needed, no delays, no penalties.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your fb99 account. Once a limit is set, it takes effect immediately and cannot be increased for 72 hours — giving you a cooling-off window before any upward change is possible. Lowering a limit takes effect instantly.
Instant activationSession Time Limits
Define how long you can spend on the fb99 platform in a single sitting. When your set session time expires, you will receive a clear notification. You can choose to log out or extend your session — but the reminder ensures you remain conscious of how long you have been playing.
Set in account settingsLoss Limits
Cap the total amount you are willing to lose over a defined period (daily, weekly, or monthly). When you reach your loss limit, your betting activity is automatically paused until the period resets. This is one of the most effective tools for preventing chasing behaviour.
Automatic enforcementCool-Off / Time-Out
Take a short break from fb99 for a period ranging from 24 hours up to 6 weeks. During a cool-off period, you cannot log in, make deposits, or place bets. Your account balance and data are fully preserved and accessible again when the period ends. No explanation needed to activate.
24h to 6 weeksSelf-Exclusion
Request a complete, permanent, or long-term suspension of your fb99 account. Self-exclusion periods range from 6 months to permanent closure. During the exclusion period, you will not be able to access your account or receive any promotional communications from fb99. Reinstatement after a timed exclusion requires a formal review and a 7-day waiting period.
Permanent option availableMarketing Opt-Out
Opt out of all promotional communications from fb99 at any time — including bonus offers, seasonal promotions (Eid, BPL), and new game announcements. Removing promotional triggers can meaningfully reduce the impulse to play. You can update marketing preferences in your account settings or by contacting support.
Instant via settingsWhen Gambling Stops Being Fun
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following are common warning signs that gambling may have become a problem. If you recognise several of these in yourself or someone close to you, please reach out to fb99 support or an independent helpline immediately.
- Spending more money on gambling than you originally intended, or more than you can afford to lose
- Chasing losses — continuing to bet in an attempt to recover money already lost
- Gambling for longer periods than planned, or losing track of time while playing
- Feeling restless, anxious, or irritable when not gambling, or when trying to cut back
- Borrowing money, selling possessions, or using funds meant for essential expenses (rent, groceries, school fees) to gamble
- Hiding gambling activity from family, friends, or colleagues, or lying about wins and losses
- Neglecting work, studies, family responsibilities, or personal health because of time or money spent on gambling
- Using gambling as a way to escape stress, depression, anxiety, grief, or other emotional difficulties
- Making repeated unsuccessful attempts to control, reduce, or stop gambling
- Feeling that gambling is out of your control, even when you want to stop
Taking the First Step
Acknowledging that gambling has become a problem is the most important and most difficult step. Once you have reached that point, help is available immediately — through fb99 directly and through independent support resources.
Contact fb99 Support Immediately
Reach our Player Protection team via live chat 24/7 or at [email protected]. Tell us you need responsible gaming assistance. We will activate any combination of tools — deposit limits, cool-off, or self-exclusion — within minutes of your request. No forms, no waiting.
Activate Self-Exclusion if Needed
If you feel you cannot safely continue using the platform, request a self-exclusion through live chat or email. fb99 will close your account immediately and remove you from all marketing lists. Any balance in your account will be made available for withdrawal before closure is finalised.
Seek Independent Support
Talk to a trusted person in your life — a family member, a friend, or a community leader. Consider speaking to a mental health professional or a gambling support counsellor. Independent, confidential support resources are available and can be found by searching for gambling support services in your area of Bangladesh.
Block Access on Your Devices
Use your device's parental control or content filtering settings to block access to gambling websites from your phone, tablet, or computer. If you share devices with others in your household in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh, this helps prevent accidental re-engagement during vulnerable moments.
Six Pillars of fb99's Responsible Gaming Commitment
fb99's responsible gaming program is built on six core principles that guide every decision we make about player safety and platform design.
Strict Age Verification
No player under 21 years of age is permitted on the fb99 platform. We verify age at registration and conduct further checks before processing the first withdrawal. Suspected underage accounts are suspended immediately pending review, with all deposits returned in full.
Spending Controls That Work
Our deposit, loss, and wager limit tools are built directly into the account management system. Setting a lower limit is always instant. Increasing a limit always triggers a mandatory 72-hour delay. This asymmetry is intentional — it protects you when emotions are running high.
Proactive Monitoring
fb99's platform monitors gameplay patterns automatically. When an account shows indicators of problematic behaviour — such as a sharp increase in deposit frequency, loss-chasing patterns, or unusually long sessions — our Player Protection team is alerted to reach out proactively.
Compassionate Support
Our 24/7 live support team is trained to handle responsible gaming conversations with sensitivity and discretion. No player is ever judged for raising a concern about their gambling. Every responsible gaming request is treated with the same urgency as an account security issue.
Self-Exclusion Integrity
When a player self-excludes, that decision is honoured in full. Self-excluded accounts cannot be reactivated by the player alone — reinstatement requires a 7-day reflection period and a formal request. During exclusion, marketing communications stop immediately and permanently.
Player Education
fb99 provides clear, honest information about how games work, what the house edge means, and why gambling should never be treated as a source of income. Understanding the mathematics of chance is one of the most powerful tools a player has for staying in control.
Responsible Gaming at a Glance
A plain-language summary of fb99's responsible gaming commitments and the protections available to every player.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Limits take effect immediately. Increases require a 72-hour cooling-off window. Available to all fb99 players at no cost.
Session & Time Limits
Receive automatic reminders when you reach your pre-set session duration. Combine session alerts with cool-off periods for a layered protection approach that keeps gaming sessions intentional and time-bounded.
Cool-Off Periods
Take a break from 24 hours up to 6 weeks without permanently closing your account. Your balance is preserved. No explanation is required to activate a cool-off. Contact live chat or use account settings to enable it.
Self-Exclusion
Request account closure for 6 months, 1 year, 5 years, or permanently. Reinstatement after a timed exclusion requires a 7-day waiting period and a formal review. Marketing opt-out is applied automatically on exclusion.
Age Verification
All fb99 players must be 21 years of age or older. Age checks are conducted at registration and before first withdrawal processing. Underage accounts are closed immediately with all funds returned to the originating payment account.
24/7 Support
fb99's Player Protection team is available around the clock via live chat and email. Responsible gaming requests are handled with the same priority as security incidents — quickly, discreetly, and without judgment.
Play by These Rules — Every Session
fb99 encourages every player in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or anywhere else — to approach gambling with the following principles in mind at all times:
Only gamble with money you can afford to lose. Treat your gambling budget the same way you treat a cinema ticket or a meal out — it is discretionary spending, not an investment.
Set a budget before you start and stick to it. Decide in advance how much you are willing to spend in a session. Use fb99's deposit and loss limit tools to enforce that decision automatically.
Never chase your losses. If you have reached your budget for the session, stop. Chasing losses is one of the most common paths into problem gambling and almost always results in further loss.
Take regular breaks. Step away from the platform at planned intervals. Use session time alerts to remind yourself. Fatigue and extended play reduce your judgment and increase impulsive decision-making.
Do not gamble when upset, stressed, or under the influence. Emotional states impair decision-making. Gambling as an escape mechanism is a significant risk factor for developing a dependency.
Balance gambling with other activities. Maintain a healthy range of leisure activities, social connections, and personal interests outside of gambling. A balanced lifestyle is your best protection against dependency.
Play with Confidence on fb99
fb99 is here for responsible, enjoyable gambling. Explore our games, review our FAQ, or reach out to our support team — we are available 24/7 for every player in Bangladesh.